This week, we will be celebrating Customer Service as we do every October. And this year, it is a very special one for all of us. A year that has changed lives, changed the way we do business and the way we serve you. This year, the world has been turned around and we have worked just as hard to ensure that the change has been positive without any interruptions to the services we deliver to you.
From the essential workers who showed up to deliver uninterrupted services in spite of the risks involved during the pandemic, to you our customers who have stayed with us through it all, it has been a dream team.
We appreciate you every day but would like to thank you especially this week for your loyalty and trust. You are indeed the reason why we exist and we remain committed to delivering excellent services to you for many generations to come.
Please stay safe and keep well. Remember that we are in this together.
Remi Emeka Njoku
Nigerian Catholic Reporter is another brilliant effort aimed at re-defining news. It is an attempt to help the Catholics, in particular, to lead their lives. It is a unique demonstration of obsession with the community, an appreciation of the changes that are taking place in the media business, influenced mainly by the impact of the new media and the widening digital space.
The name of this niche publication describes its objective – It is the report devoted to the Nigerian Catholics; the reporter for the community. It is apparent that this huge community or target market does not have the Catholic-specific news even with the inherent era of unlimited or infinite information. Nigerian Catholic Reporter is a multi-media enterprise whose time has come. It will seek to fill the demand gap for profit and more importantly, for the benefit of the teeming Catholic population.
As the character of news changes, content is no longer key. What appears to be key now is engagement. The demand for content has shifted away to the desire to satisfy the needs and wants of the target market effectively and efficiently. Any newspaper or magazine that understands this critical shift is more likely to succeed.
The Catholic community has too many high-net-worth individuals and groups that need or want additional values than the Sunday-Sunday teachings from the pulpit. These mostly educated adherents need other relevant information on how to grow their businesses; how to conduct their affairs; how to overcome or meet their various challenges they face in their day-to-day living. They need to read about other people’s experiences and how they overcame their challenges.
It is now apparent that people’s media attention span is being spread to so many places other than news. People now self-administer huge amounts of content that relates to their lives, while news, at best, will win a few minutes of their attention per day.
In all of these, people still live in communities and they still get up every morning with things they need to do in the local space, places they need to go, things they need to buy or sell, interests they want to satisfy, problems they need to solve. So they still need local information — far more, in fact, than they need news, which now seems to be everywhere.
People want the kinds of personally relevant local information that will help them get things done in their lives. The identification of these needs may have contributed immensely to the birth of the Nigerian Catholic Reporter which implies a vital awakening in local media businesses.
The reason for the magazine compels the need to stop thinking only of our communities as places where news happen and are reported. The magazine appears to have already started thinking of communities as places where people lead their lives and are helped to do it. The magazine has also tries to figure out how to provide solutions that people regard as essential in their own lives and will use over and over every day.
The example of facebook and some other social media is a living proof that generic information like news is being swamped in massive amounts of inter-personal information.
It was Steve Gray, formerly of the International Press Institute, that stated and rightly so, that news was no longer enough to support a geography-based media business model.
May I deeply congratulate the publisher and management of the Nigerian Catholic Reporter for their bold debut publication. It’s like a healthy prey straying into the waiting mouth of a cub thus quenching the thirst of a population desiring news about the activities of its body.
The Catholic Church in Nigeria has had several reading documents that disseminate information starting from parish bulletins to diocesan newspapers. I am yet to see any in the class of “Nigerian Catholic Reporter”. It is rich in content and the quality of its material.
I want to particularly thank them for their researched exposé titled “Clamour for Indigenous Bishops: Ahiara Diocese…” Besides being thorough and highly informative, it had pure journalistic touch that
leaves ever concerned reader reflecting on the way forward considering the true depth of what was hitherto seen as a minor sentimental display.
Equally commendable is the setting of his Lordship, Archbishop of Lagos, Most Rev. A. Adewale Martins, without one-on-one dialogue, to modestly enlighten Rev. Chris Okoti, Pastor, Household of God Church on why, contrary to the pastors assertion, “All Catholics” will not go to hell.
All in all, bravo Nigerian Catholic Reporter! Wax stronger, the sky is your take-off point.
Donne A. Chikere
Don Bilingual Consultancy
(Don-Bili-Cons ) Nig.